Business Process Outsourcing (BPO) is the quickest developing portion of the ITES (Information Technology Enabled Services) industry. Components, for example, economy of scale, business hazard alleviation, cost advantage, use change and better competency have all lead than the development of the Indian BPO industry. Business process outsourcing in India, which began around the mid-90s, has now developed rapidly. The outsourcing services that Hawkscode delivers in business are the following:
Customer support services:
24/7 inbound / outbound call center services that address customer queries and concerns through phone, email and live chat.
Technical support services:
Installation, product support, running support, troubleshooting, usage support and problem resolution for computer software, hardware, peripherals and internet infrastructure
Telemarketing services:
Interacting with potential customers and creating interest for the customer's services/ products. Up-selling, promoting and cross selling to existing customers and completing online sales processes.
IT help desk services:
Level 1 and 2 multi-channel support, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics.
Insurance processing:
New business acquisition and promotion, claims processing, policy maintenance and policy management.
Data entry and data processing:
Data entry from paper, books, images, e-books, yellow pages, web sites, business cards, printed documents, software applications, receipts, bills, catalogs and mailing lists
Data conversion services:
Data conversion for databases, word processors, spreadsheets and software applications. Data conversion of raw data into PDF, HTML, Word or Acrobat formats.
Bookkeeping and accounting services:
Maintenance of the customer's general ledger, accounts receivables, accounts payables, financial statements, bank reconciliations and assets / equipment ledgers
Form processing services:
Online form processing, payroll processing, medical billing, insurance claim forms processing and medical forms processing.
Online research:
Internet search, product research, market research, surveys, analysis, web research and mailing list research.
